Transporte

Métodos de pago

You can choose and place an order according to your preference. If you need to return goods, please follow our store's return policy. If you have any questions after receiving the order, please contact our online customer service immediately. We provide 24/7 service!

Shipping: Free shipping

Shipping Time: After your order, we will prepare goods in order. Shipping time is about 3 working days. Shipping time is not time-limited; delivery service is available on Saturdays, Sundays, and holidays.

Delivery Time:
After customer places an order, delivery within 7 to 10 working days.

Receiving Instructions:

When ordering, please be sure to provide a valid delivery address and contact number for receipt. After receiving the goods, please check if the outer packaging is intact, the quantity matches the order, and the shopping list is complete. For mobile phone products, please open the box for inspection only after signing. If the outer packaging seal is damaged, you have the right to refuse. If you cannot sign personally, you can entrust someone else to receive, but must strictly follow the above regulations. The express company is only responsible for delivering the package to the address you provide. Anyone can sign at this address, but cannot guarantee the package is accurately delivered to the recipient. Order cannot be changed after confirmation. Please ensure your address and phone number are correct when ordering. We apologize for any inconvenience.

If the order cannot be delivered due to incomplete information, the express company will keep the package for 5 days and notify you by email. Please check your email or contact customer service immediately. If no response is received within 5 days, the order will be returned to the warehouse, and we will re-ship for you.

More Explanation on Returns and Refunds
If the received goods have quality issues, you can apply for a full refund.
For specific return and refund methods and conditions, please refer to the product sales page and current regulations during the ordering process.
Returned goods must be kept intact, including the product itself, gifts, accessories, packaging, and all accompanying documents. If a paper invoice is submitted, it must also be returned, and the corresponding proof documents must be signed according to current laws and regulations. Otherwise, the company reserves the right to refuse return and refund requests.
You acknowledge and agree that if the company needs to process your refund (including returns, exchanges, unacceptable orders, contract termination, etc.), the company will handle the relevant documents (such as invoices, refund receipts, etc.) on your behalf in accordance with legal requirements.

Common Logistics Questions

Question 1: Can I specify delivery time when ordering? Answer 1: Delivery time depends on the express company's current regulations, please check the logistics information of the order.

Question 2: How to complain about express service? Answer 2: You can contact the local customer service department of the express company listed in the order logistics information.

Question 3: How long does delivery take? Answer 3: Usually, the order is delivered within about 7-10 working days after leaving the warehouse (excluding Sundays).

Question 4: What should I pay attention to when signing for the package? Answer 4: Please ensure the outer packaging is intact. You can refuse packages with damaged outer packaging.

Question 5: Do I need to provide a signing receipt? Answer 5: No. The express company is only responsible for delivering the package to the address you provide. Anyone can sign on your behalf, and we cannot guarantee the package will be accurately delivered to the recipient.

Question 6: What if someone else signs for the goods on my behalf? Answer 6: Please contact the local customer service department of the express company listed in the order logistics information.

Question 7: How to check the logistics status of related logistics services? Answer 7: Please check the logistics progress of the express company listed in the order logistics information. For specific delivery conditions, please contact service@mail.zcumlly.com. We provide 24/7 online customer service support.